Returns
We want you to be satisfied with your purchase so we allow returns,
exchanges, or refunds on our products up to 10 days from the date of
purchase with the following exceptions:
Installed goods, e.g., a riflescope mounted and/or assembled onto a weapon
Special order items including promotional and corporate merchandise
Hazardous items (as marked on our website)
Firearms – Once a firearm is purchased or has been shipped, it is nonreturnable and non-refundable
Closeout Items – Closeout items are non-refunded
Original shipping costs are non-refundable
ORDER CANCELLATIONS AND CHANGES
To change or cancel an order, contact Customer Support
at rehvarms@gmail.com or 206-335-2190. Changes or cancellations cannot
be made if an order has been shipped.
RETURNS AND EXCHANGES
This policy applies to online purchases made from www.rehvarms.com.
Firearms are not returnable.
We want your experience with us to be easy and hassle-free. If for any
reason you are not completely satisfied with a purchase you may return
most items within 10 days of the purchase date for a refund or exchange.
Items that have been altered or installed will not be accepted for return or
refund. If you wish to return an item more than 10 days after purchase,
please contact the manufacturer directly.
Please be aware that all returns are subject to our Return Conditions listed
below. Items must be returned in NEW condition (i.e., not used, broken or
worn), in the original manufacturer’s packaging and with all original
contents included, e.g., instruction manuals, accessories, and additional
components.
RESTOCKING FEES
Rehv Arms does not charge restocking fees for most items sent back within
10 days of purchase. Restocking fees do not apply for items that are
returned new, unused and with all original packaging and accessories,
provided all Return Conditions are met and the Return Instructions below
are followed. Unfortunately, there are certain items that Rehv Arms is
unable to exchange or refund. For more information, please review the
Return Policy Exceptions below.
Rehv Arms charges a 20% restocking fee on returns of opened, used or
damaged products and for those returns not following our Return
Instructions. Please note that Rehv Arms reserves the right to refuse any
returns received in non-sellable condition. Additionally, Rehv Arms reserves
the right to charge an additional fee if an item is not returned in its original
packaging.
FAILED BACKGROUND CHECKS
Any failed background check will result in a 20% restocking fee plus
applicable shipping fees.
RETURN CONDITIONS
All items must be returned in NEW condition (i.e., not used, broken or
worn), in the original manufacturer’s packaging and with all original
contents included, e.g., instruction manuals, accessories, and additional
components.
PROMOTIONAL ITEMS
Rehv Arms requires the return of all promotional items and/or gifts included
with your purchase; this includes free gift cards with purchase. For example,
if a scope arrives with a free gift card included, both items must be returned
before we can process an exchange or refund. If a complete return is not
received, Rehv Arms reserves the right to charge shipping costs to send the
package back to the customer.
Any gift card issued as a free gift with qualifying purchase is void upon the
return of qualifying product. Gift card is deemed returned with product
return. If gift card is used upon return, Rehv Arms reserves the right to
refuse the return or refund the customer less the amount of the gift
certificate issued.
RETURN POLICY EXCEPTIONS
As stated above, Rehv Arms is not able to accept returns or exchanges for
the following:
Installed goods, e.g., a riflescope mounted and/or assembled onto a weapon
Special order items including promotional and corporate merchandise
Hazardous items (as marked on our website)
Firearms – Once a firearm is purchased or has been shipped, it is nonreturnable and non-refundable
Closeout Items – Closeout items are non-refunded
Original shipping costs are non-refundable
Currently, Rehv Arms charges a 20% restocking fees on the return of:
Electronic products
Items removed from plastic blister packaging
Items without original packaging
Note:
All products are covered by the manufacturer’s warranty and must be
returned to the manufacturer for repair.
TO RETURN AN ITEM
Note: Customers are responsible for return shipping costs
If the item is returnable, we will provide an RMA number for you to attach
to your return.
Pack the item(s) securely using the original packing material to prevent any
damage while in transit. Rehv Arms is not responsible for any damage due to
inadequate packaging and additional charges may apply if the item is
damaged.
Please make sure you include all promotional materials, accessories,
manuals, or other items included with the original shipment.
Once sealed and labeled, take your return to the nearest shipping carrier’s
facility and ship your return. Do not send the package C.O.D.
Be sure to request tracking proof of delivery.
PRODUCT EXCHANGES
Rehv Arms will gladly fulfill an exchange within 10 days of purchase
whenever you are not fully satisfied with a purchase. Please ensure the
returned item is in NEW condition (i.e., not used, opened, broken or tested)
and does not fall under our Return Policy Exceptions. Please follow the
Return Instructions to request an RMA.
PRODUCT REFUNDS
To obtain a refund, please adhere to our Return Conditions and Return and
Exchange Instructions. Customers not following these steps are issued a
refund in accordance with the condition of the returned merchandise and
the value of any missing items. Refunds are unable to be issued until the
merchandise has been received, evaluated and processed by our Returns
Team.
SHIPPING REFUNDS
Rehv Arms does not refund shipping charges including but not limited to
domestic Ground or Express shipping.
Note: Upon approval, Rehv Arms refunds customers via the original
payment method. In rare cases, circumstances may require that we issue a
check to the customer via USPS mail when an additional refund is due.