Shipping Policy

READ THIS FIRST

Rehv Arms does not ship firearms to the following states:
Connecticut
Hawaii
Maryland
Massachusetts
New Jersey
New York
The District of Columbia.


SHIPPING METHOD
Rehv Arms uses the following shipping carriers.
Within the continental U.S. – All products are shipped via UPS Ground or
FedEx Ground.
Alaska – Ground services are not available, orders must be shipped Second
Day or Next Day Air.


SHIPPING ADDRESS
UPS and FedEx require a physical address to deliver to. No shipments may
be made to a post office box.


SHIPPING TIME
Rehv Arms ships most online orders the same day or within 24 hours after
an order is received, Monday through Friday. Orders are not processed or
delivered on weekends or holidays.
Using standard ground shipping, you will typically receive your order within
3 to 5 business days, depending on your distance from Washington.
Rehv Arms makes every effort to ship your order immediately however, due
to varying lead times, orders may take up to 7 business days to ship. Larger
orders may take longer to prepare and ship.


SHIPMENT
As appropriate, items from multiple orders will be combined into the same
package to help reduce the number of packages you receive. Items from
multiple orders may be combined into the same package if the orders meet
the following criteria:
Multiple orders are placed using the same customer account number.
The orders are being shipped to the same address.
Items ordered are located at the same fulfillment location.
Note that combining items into a single package will not change the amount
of shipping you will pay. You’ll be charged separate shipping charges for
each of your orders. However, you will not be charged more than the total
amounts quoted at checkout for all orders.
Example: Order # 1 Shipping $11.95, Order # 2 Shipping $13.95, total
shipping charged $25.90.


SHIPPING LOCATIONS
Items ordered may ship from more than one of our fulfillment locations in
separate shipments. Rehv Arms makes every effort to ship your order
immediately however, due to varying lead times, orders may take up to 7
business days to ship. Larger orders may take longer to prepare and ship.


SHIPPING DAMAGE
Rehv Arms apologizes for any delays caused by lost or damaged packages.
We will work hard to resolve all shipping errors with our carriers and aim to
settle all claims within 30 days from their initiation.
To investigate a potential shipping error, follow the appropriate procedure
for the shipping method below:
Upon receipt, please inspect the package for any damage; do not sign for
the package without fully inspecting the contents. If there is visible damage
to the box, the merchandise, or items are missing, kindly refuse the package.
If you accept delivery of a damaged package, do the following:

  1. Notify Rehv Arms Customer Service immediately
    at rehvarms@gmail.com or at 206-335-2190 to initiate a claim if a package
    arrives damaged.
  2. Please provide the product number of the affected item(s), the nature of
    the damage (e.g. shattered, cracked, dented, item missing), and specific
    information about the condition of the box (e.g. re-taped, poked, contains a
    hole, etc.).
  3. Reseal the shipment and hold on to the original packaging materials for a
    possible inspection by the carrier. It is vital you hold onto the package for up
    to 30 days. Please do not send the damaged package back to Houston
    Outfitters as this will result in a denied claim and you will be responsible for
    all associated costs. If no inspection occurs, you can discard the shipment
    after the 30 days expire.
    Each carrier processes claims differently with differing timeframes that it
    follows. We will communicate all details to you via phone or email.
    Upon a positive claim resolution, Rehv Arms will initiate a replacement
    order; an email will be sent to you with the new tracking number upon
    product shipment. If an in-stock replacement item is requested prior to the
    claim’s resolution, we will bill your credit card and issue a refund once the
    carrier approves the damage claim.

LOST PACKAGE
Notify Rehv Arms Customer Service immediately at rehvarms@gmail.com or
at 206-335-2190 if your order’s tracking number shows the package as
delivered but is not in your possession.
Each carrier processes claims differently with differing timeframes that it
follows. We will communicate all details to you via phone or email.
Carriers also may conduct detailed investigations in cases of possible mail
tampering and postal fraud. Full cooperation is vital in order to quickly and
effectively resolve such issues.
Upon a positive claim resolution, Rehv Arms will initiate a replacement
order; an email will be sent to you with the new tracking number upon
product shipment. If an in-stock replacement item is requested prior to the
claim’s resolution, we will bill your credit card and issue a refund once the
carrier approves the damage claim.